Last Updated: September 2026

At  Avanti Events Ltd., we take pride in the food we prepare and want every order to be made accurately and enjoyed as intended. If there is a problem with your order, please let us know as soon as possible so we have an opportunity to make it right.

 

Restaurant & Takeout Orders

Because our food is prepared fresh and specifically for each order, all food sales are generally final once preparation has begun.

If your order is incorrect, missing an item, or there is a concern with the quality of the food you received, please contact us promptly.

Depending on the circumstances, we may offer an appropriate:

• Replacement or correction

• Account credit

• Refund for the affected item

• Other reasonable resolution

Whenever possible, please contact us on the same day the order was received so we can properly review and address the concern.

 

Order Cancellations & Changes

If you need to change or cancel an order, please contact us as soon as possible.

Orders that have not yet entered preparation may generally be changed or cancelled.

Once food preparation has begun, we may be unable to cancel, modify, or refund the order.

 

Order-Ahead & Missed Pickups

Orders placed for future pickup are prepared based on the requested pickup time.

If an order is not collected, it is not eligible for a refund once the food has been prepared.

If you are running late, please contact us and we will make reasonable efforts to hold your order appropriately.

 

Delivery Orders

If you ordered directly through  Avanti Events Ltd. and there is a problem with your order, please contact us directly.

Orders placed through a third-party delivery or ordering service may be subject to that provider's refund and cancellation procedures. Refund requests relating to delivery delays, driver issues, or other matters controlled by the third-party provider may need to be submitted directly through that service.

 

Food Preferences

We want you to enjoy your meal; however, refunds are generally not provided because of personal taste or preferencewhen an item has been prepared correctly as described and ordered.

If you are unsure about an ingredient or menu item, please ask us before ordering and we'll be happy to help.

 

Allergies & Dietary Requests

Customers with food allergies, intolerances, or significant dietary restrictions should advise us before placing an order.

While we take reasonable care with dietary requests,  Avanti Events Ltd. operates in a commercial kitchen where allergens are present and cross-contact may occur. We cannot guarantee an allergen-free environment.

Please review our Terms & Conditions or contact us if you have questions regarding allergens or dietary requirements.

 

Catering & Group Orders

Catering, office lunches, large group orders, and special orders may have separate cancellation, change, deposit, and refund terms.

Any terms provided on your quotation, proposal, invoice, order confirmation, or catering agreement will apply to that order.

Because ingredients and labour may be committed in advance for larger orders, cancellation deadlines may differ from regular restaurant orders.

 

School Lunch Orders

School lunch orders may be subject to separate ordering deadlines and cancellation or refund policies established for the applicable school lunch program or ordering platform.

Once the applicable ordering deadline has passed or food has entered production, changes, cancellations, and refunds may not be available.

If a child is absent from school on the scheduled lunch date, the meal may still have been prepared and delivered and therefore is generally not eligible for a refund.

 

Approved Refunds

Where a refund is approved, it will generally be returned to the original method of payment where possible.

Processing times may vary depending on the financial institution or payment provider.

 

Something Wasn't Right?

Please tell us.

We would much rather have the opportunity to address a concern than have you leave disappointed.

When contacting us, please provide your name, order number or receipt, date of purchase, and a brief description of the issue so we can investigate promptly.

Avanti Events Ltd.
Newmarket, Ontario, Canada
Email: info@getavanti.ca
Telephone: 905-895-5082